FAQs

Why might my product look slightly different from the images?
Every piece at Art Store by Manju is hand-painted and handcrafted in small batches by skilled artisans. Because of this, slight variations in color, brush strokes, scale, or detailing are natural and celebrated. These differences are not flaws but a mark of authenticity — no two pieces are ever identical.

Are the products mass-produced?
No. Our creations are made in limited quantities using traditional techniques. This ensures each piece retains its individuality, cultural value, and artisanal quality.

Can I place a custom order?
Yes, we accept custom and made-to-order pieces. Please review our Shipping & Delivery Policy for timelines and advance order requirements.

How should I care for my artwork or handcrafted product?
Care instructions vary by product and material. We recommend keeping handcrafted pieces away from direct sunlight, moisture, and harsh cleaning agents. Specific care details may be shared with your order.

Do you ship across India?
Yes, we currently ship across India. For special delivery requests, feel free to reach out before placing your order.

Are the colors in the product images accurate?
We try our best to represent colors as accurately as possible. However, slight differences may occur due to screen settings, lighting conditions, and the hand-painted nature of the artwork.

Will I receive the exact piece shown in the photos?
If the product is listed as one-of-a-kind, you will receive the exact piece shown. For made-to-order or batch-created items, the piece will be recreated in the same style and palette, with natural variations.

Can I request size or color modifications?
Yes, for select products we offer size or color customization. Please contact us before placing your order to confirm feasibility and timelines.

How long will my order take to arrive?
Ready-to-ship products are usually dispatched within 8–10 working days. Custom and made-to-order pieces may take 1 to 1.5 months to create and ship. Detailed timelines are shared in our Shipping & Delivery Policy.

How will my artwork be packaged?
All items are carefully packaged to ensure safe delivery. Fragile or artwork pieces are securely packed using protective materials to minimize the risk of damage during transit.

What should I do if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos or videos of the issue. We’ll assist you with a replacement or resolution as per our policy.

Can I cancel my order after placing it?
Orders can only be cancelled before processing begins. Once an order has been prepared or a custom piece has entered production, cancellations are not possible.

Are custom or personalized orders refundable?
Custom or personalized orders are not eligible for return or refund unless the item arrives damaged or defective.

Do you offer gift packaging or messages?
Yes, gift packaging and personalized notes may be available for select products. Please mention your request while placing the order or reach out to us beforehand.

How can I contact you for further questions?
You can reach out to us via email, phone, or our website’s contact form. We’re always happy to help you choose or customize the perfect piece.